SHIPMENT & RETURNS
All orders over £18 are free
Orders below £18 are charged £4 delivery
Orders placed before 12.30pm between Monday and Friday will be processed on the same day. Orders placed after 12.30pm will be processed on the next business day. Orders placed after 12.30pm on Friday will not be despatched until Monday. Orders will be delivered on the following working day and will need to be signed for. We use Parcel Force as our courier.
All times stated are estimated and are conditional on normal operating procedures. On occasion, forces outside of our control can disrupt normal operating procedures, and this may affect delivery time.
Once your order has been placed, we will send you a confirmation email. Orders placed before 12.30pm will be dispatched the same day.
Once your order has been dispatched, we will send you another email confirming this, and provide you with tracking details.
Please note that there is no shipping on Saturdays or Sundays meaning that orders placed after 12.30pm on Friday will be shipped on Monday.
Orders that we issue for delivery are sent with proof of postage and with insurance. Where you do not receive your order within the expected time-frames, please contact us as soon as you can to allow us to investigate. Where it is appropriate to do so, we may re-send your order.
Deliveries are made using third-parties, and their service will be subject to their own terms and conditions.
We will make every effort to ensure that your order reaches you in a timely fashion and in accordance with expected timeframes. However, we are unable to guarantee the levels of the delivery services, particularly where third-parties are involved.
If we become aware of any delays that may affect your order, we will endeavour to let you know as soon as we can. You are entitled to cancel your order up until the point that we confirm to you that the order has been dispatched.
If you wish to submit a return of products to us, please email us and quote your order number in full.
You must return dispatched products within 28 days of receipt. Any products that you return must be unopened and with packaging seals intact. Unfortunately, we cannot accept the return of any product that has been opened and / or used.
Please send return items to:
3 Wilson Business Park
Where an order has been lost in transit, we can send a replacement in accordance with any timescales dictated by your chosen courier for items that have been designated as lost.
It is your responsibility to ensure that you provide us with sufficient and accurate delivery information, and that you are able to accept delivery of the order, or that you are able to collect your order in a timely manner.
If your order is returned to us as a result of you providing us with the incorrect or insufficient delivery information, or where orders cannot be delivered through no fault of our own, we may (subject to our discretion) charge for the cost of redelivering your order. A 20% administration fee may also be additionally applied to the cost of redelivery.
We guarantee a minimum of six months shelf life when the product is dispatched. Please also refer to any “best before” dates outlined on packaging.
After we receive returned items, our team of professionals will inspect them and process any applicable refunds if all conditions outlined herein are duly met. Any monies paid can then be refunded to the original payment method you’ve used for the purchase. For credit card payments, it may take 3 to 7 business days for a refund to show up on your credit card statement.
If the product is damaged in any way or has been used, or if you have initiated the return after the 30 calendar day period referenced above has passed, you will not be eligible for a return and/or refund.
If anything is unclear or if you have any questions, please feel free to contact our customer support team.
SHIPMENT & RETURNS